THE BLACK PACK FAQs

 

SHIPPING

Shipping & Handling times usually run 7 business days. If there is a delay or backorder it will be communicated to you through email.

Shipping confirmations are sent out via email as well. If you would like to check on the tracking of your purchase you may do so using the tracking link that has been emailed to you.


BULK/WHOLESALE

We would love to have you as a bulk or wholesale customer. If you are a business please fill out our form and a representative will get back to you on fulfilling your wholesale order. Wholesale orders are also available for large scale events (more than 50 packs).

If you are an individual who needs an order of more than 10 (ten) packs for an event (family reunion, alumni meet-up, wedding, bachelor party, etc.) Please email us and for a discount code.

You may not purchase packs for resale on Ebay, Etsy, or an unapproved store. If you would like permission to sell at your store, please use the wholesale form.


DISCOUNT CODE

We send out discount codes to our customers and those on our mailing list all throughout the year. Please join our mailing list to be informed about new promotions!


You can create a customer account when you place your order to easily re-order. To log-in to your customer account, you will need your email address and your password.

FORGOTTEN PASSWORD

I’m unable to change your password for you, but after clicking the Sign In link, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.

Change Account Email

It isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.

Can’t Find Order Under My Account

All orders placed with the same email address will appear in your Customer profile in The Black Pack’s customer file. However, when you views your own account, orders placed before creating your account or while logged out won’t be included.

Create A Customer Account/Log In to Account

My ACCOUNT